When a death occurs on a ward, relatives will be given the Trust booklet entitled ‘What Happens Now - Information for Bereaved Relatives'*. This booklet is an easy guide to what happens next and who you have to contact for information regarding deceased loved ones. Call the Patient Bereavement Service Office after midday and they will be able to assist you. We understand that you may not be able to visit during this panademic crisis, the booklet which you would have been given on the ward is now available to download.
Please be aware that the certificate can take up to three working days to produce. This is because the completion of the Medical Certificate of Cause of Death, must be completed by a doctor who has been directly involved in the care of the deceased. Therefore, there may be a delay in the completion of the certificate, dependent on the availability of the doctor involved. The team will do all they can to ensure this is completed as soon as possible for you.
If your loved one passed away whilst in the Emergency Department (A&E) they will be referred to the coroner automatically and the team will provide you with information to explain this.
Once the certificate has been completed the bereavement team will email it to the registrars in Kent and they contact you on the telephone number that you gave to the bereavemnt team. The registration is done completely by telephone at the present time.
*please be aware that the booklet was written prior to the pandemic crisis and some services have changed.