Non-emergency patient transport to our sites is provided by G4S.

The non-emergency patient transport service is for people whose health means they cannot get to or from their NHS appointment in any other way.

You can find out if you’re eligible for patient transport or book an appointment by calling the freephone G4S bookings line on 0800 096 0211, 24 hours a day.

You can find out more about the service, including the standard of care you can expect, at

Patients (or carers, such as a family member) who phone the bookings line will be taken through a simple, confidential assessment process to check eligibility.

G4S staff have details of alternative services for patients who are not eligible, including volunteer driver schemes.

The eligibility criteria are set nationally and have not changed. However, a considerable amount of work has been done in Kent and Medway to ensure that the criteria are applied in a completely fair and consistent way.

Complaints or compliments about the new service should be directed to 0800 096, or, by post, Kent and Medway PTS Contract, Swift House, 18 Hoffmanns Way, Chelmsford, Essex, CM1 1GU. Feedback can also be given online at