What did you think of your care?
Here at DGT we want to ensure that you have the best possible experience. Patients, carers, friends and family are welcome to leave feedback at any point. Your feedback will help us to improve our hospital services and celebrate our successes with those members of staff who looked after you.
Your feedback is anonymous, valued and acted on and can be given in the following ways:
Online: QR Code:
On the ward Ipad: On a paper feedback form
Here at DGT we use a national feedback tool called ‘The Friends and Family Test’ (FFT) to collect and collate patient and service user feedback. The FFT asks one question, ‘Overall, how would you rate your experience of our service?’ with answers ranging from very good to very poor. There is a additional follow up question that asks why you have given your answer. We would really appreciate you explaining what it was we did well, or not so well, as this gives us the really rich data that we can use to either celebrate with our teams or identify and pinpoint any areas of improvement.
You can leave your feedback here:
- Inpatient/outpatient feedback : https://gthr.co.uk/ffa9
- Maternity feedback: https://gthr.co.uk/91b1
- Emergency Department: https://gthr.co.uk/7b7c
- Children's Services: https://gthr.co.uk/5904
- Queen Mary's Hospital: https://gthr.co.uk/e3d3
Alternatively you can leave your feedback by emailing the patient experience team here: firstname.lastname@example.org
For more information on this then please contact: Jane Westhead, Head of Patient and Public Engagment, email: email@example.com