What did you think of your care?

Here at DGT we want to ensure that you have the best possible experience. Patients, carers, friends and family are welcome to leave feedback at any point. Your feedback will help us to improve our hospital services and celebrate our successes with those members of staff who looked after you. 

Your feedback is anonymous, valued and acted on and can be given in the following ways:

Online:     armchair laptop.001                    QR Code:  FFT Image        

On the ward Ipad: Boy with mobile            On a paper feedback form FFT Image Paper / Wheelchair

Here at DGT we use a national feedback tool called ‘The Friends and Family Test’ (FFT) to collect and collate patient and service user feedback. The FFT asks one question, ‘Overall, how would you rate your experience of our service?’ with answers ranging from very good to very poor. There is a additional follow up question that asks why you have given your answer. We would really appreciate you explaining what it was we did well, or not so well, as this gives us the really rich data that we can use to either celebrate with our teams or identify and pinpoint any areas of improvement.

Fred thinking v2  You can leave your feedback here:

Alternatively you can leave your feedback by emailing the patient experience team here: dgn-tr.patientexperience@nhs.net

For more information on this then please contact: Jane Westhead, Head of Patient and Public Engagment, email: jane.westhead1@nhs.net