Overview
Having to go to hospital, or finding your way around a large and busy hospital, can be a daunting experience. This section provides you with practical information on, what to expect and who is available to give you further advice and support.
Useful Links & Information
Use the links below to find parking information, visiting hours, contact information and much more.
Patients attending Queen Mary's Hospital, Sidcup may be eligible to claim reimbursement for the Congestion Charge, Blackwall and Silvertown tunnels charge, and/or ULEZ charge.
For full information about the scheme, including eligibility criteria and charges, please visit the Transport for London (TfL) website.
Before your appointment
Please download and print a reimbursement form and bring it with you to your appointment.
If you are unable to print the form, please ask for one at reception when you arrive at your clinic or department.
Your clinician will complete the relevant section of the form. You will need to complete the remaining sections yourself.
How to claim
- Pay the relevant charge(s) and keep your receipt or receipt number.
- If you pay using a TfL Auto Pay account, please provide your Auto Pay account number, as reimbursements are paid directly back to your account by TfL.
- Have your reimbursement form completed during your appointment.
- Submit your completed form and proof of payment to the Cashiers Office at Darent Valley Hospital.
Please note that reimbursements cannot be processed at Queen Mary's Hospital.
Submitting your claim
Email:
Dgn-tr.accountsreceivabledvh@nhs.net
Please include a scanned copy or photograph of your completed form and proof of payment.
Post or hand deliver to:
Cashiers Office
Darent Valley Hospital
Darenth Wood Road
Dartford
Kent
DA2 8DA
Important information
- Claims must be submitted within three months of travel.
- You must provide proof of payment.
- We cannot reimburse Penalty Charge Notices (PCNs).
- Please keep your receipt or receipt number for your records.
- NHS staff are not eligible to claim ULEZ reimbursement unless they are attending as a patient and meet the eligibility criteria.
What you'll need
- Bank account details
- Vehicle registration number
- Receipt or receipt number for the charge paid
- TfL Auto Pay account number (if applicable)
The Trust will not tolerate violence, physical aggression or verbal abuse towards their staff, patients or visitors. If this occurs, offenders will be removed from the hospital, and legal action will be taken. Criminal activity will always be referred to the police.
Please notify the person responsible for your referral (e.g. your GP) that you will require an interpreters/signer for your hospital appointment/admission.
Most wards have access to Wi-Fi on NHS Wi-Fi. Please contact the ward to confirm. Laptops and mobiles are allowed (if users are respectful of other patients – it’s a good idea to bring headphones and label devices clearly). We ask that you ensure any chargers that you may bring for devices are in a good working condition, so as not to cause a fire. Dartford and Gravesham NHS Trust take no responsibility for damages or loss of property.
*Please be aware that some bedside entertainment may not be in use.
When our patients are assessed as medically fit for discharge by a Consultant, we will update the nominated contact or we will ask the patient to do this if they are able. We may ask our patients to wait in the discharge lounge whilst final arrangements are made. The Discharge Lounge is in the the ground floor (Level 1).
Dartford and Gravesham NHS Trust recognise that support during hospital visits from family, friends and carers is an integral part of a patients' recovery. That's why we welcome visitors throughout the day to best suit individuals and family needs. For more information on the Carers’ Charter and Carers' Passport, please speak to the Ward Manager or email dgn-tr.patientexperience@nhs.net
If you would like to complete a Long-Term Conditions Passport so that we are aware of your needs ahead of your visit, please click here to download the document. If you are unable to access the electronic format, you can request a paper version by emailing the Patient Experience Team dgn-tr.patientexperience@nhs.net We look forward to accommodating you.
- Click here to view the Get Up and Go booklet.
Click here to view the Protected Meal Times patient information leaflet.
Your feedback is important to us. Please use the following forms to share your experience:
Leave feedback about your experience: Friends and Family Test (FFT)
Compliment a member of staff, ward or service: Compliments form
Make a complaint: Complaints