Unfortunately our PALS and Complaints teams are experiencing delays in answering and responding to your phone calls and emails at this time. We are working hard to rectify the situation as we appreciate the additional distress this will cause. We have provided additional sign-posting that we hope you will find helpful for your concern otherwise please be advised that an added delay in our response time, for new queries, will be experienced.  Thank you for your cooperation and understanding.

Assistance in respect of a patient who is currently in our care

In the first instance, please contact the ward itself via the hospital switchboard on 01322 428100, and ask to speak with the nurse in charge (ward contact numbers can also be found on our website under the Services tab). It may also be helpful to request to speak to the Matron for that area, who will also be able to support you with your enquiry, and help to prevent unnecessary delays.


Please note that PALS is not a clinical service, and as such, we cannot provide medical advice, information or results – for this you would need to speak with the referring clinician, or with the Consultant responsible for your care.

Waiting Times

We thank you for your patience during this challenging time, please be assured that patients will be booked in line with clinical requirements and in chronological order. We are working hard to return to normal, and are commencing a staggered restart for surgical operations. You will be contacted when there is a planned date for your surgery. Current waiting times for routine surgery can be found here https://www.dgt.nhs.uk/services/a-z-services/theatre-scheduling

Please note that PALS officers are unable to bring forward appointment or surgery dates.

Medical Records

If you would like information on how to request a copy of your medical records, please contact our Health Records Department on 01322 428099 or by email at dgn-tr.sarsrequests@nhs.net