Contact us

Like all hospitals, we keep accurate and up to date information about our patients, including details of all their treatments.

We take great care to look after your records properly and anyone who has access to them is obliged to respect their confidentiality. If you would like to know more about this, please write to:

Records Access Officer, Darent Valley Hospital, Darenth Wood Road, Dartford, Kent, DA2 8DA.

To find out how you can request access to your own health records visit the Health Records Section of our website .

If your enquiry relates to a patient who is currently in our care, please contact the ward direct in the first instance via the hospital switchboard on 01322 428100 and ask to speak with the Nurse in Charge or the Matron who can support your enquiry and help to prevent any unnecessary delays.

If you need to cancel or rearrange an appointment please complete the online form cancellation form.

If there is anything you would like to tells us about your experiences - positive or negative - please do let us know.

Receiving compliments and complaints is important to ensuring good quality healthcare - helping us to find out more about what we’re getting right and what we can improve.

Compliment 

We are very pleased to receive your compliments as they highlight areas of good practice and acknowledges our hard work of our staff. Send us your compliment. 

Complaint

We try our best to get things right, but sometimes things happen. When they do, it is vitally important to put things right as soon as possible, and to ensure that the same mistakes do not happen again. To raise your concerns or find out more about how to make a formal complaint, please visit the complaints section of our website.

You are entitled to request whether we hold information on a specific area and then copies of the information itself. To formally make a request under the Freedom of Information Act you must submit your request in writing (email is satisfactory) and include an address (postal or email) to which correspondence can be sent.

Please note that requests should include a clear and specific description of the information you are seeking. When asking for statistical or historical data please ensure you include the period in which you are interested. 

Submitting your request
If you would like to make a request please do so either via the ONLINE FORM.

Or by sending in your requests by post to: 

FOI Act Lead, Jade Hub – Upper Level, Darent Valley Hospital, Darenth Wood Road, Dartford, Kent DA2 8DA

Once we have received your request we will aim to respond within 20 working days or sooner.

To find out more about this service or to understand how your data is protected, visit the Patients Know Best (PKB) website. 

Any enquiries about PKB should be directed to the Trust’s Patients Know Best Team. Please remember to include your full name, date of birth and NHS number (if known).

• Email: dgn-tr.pkbinfo@nhs.net (please type "PKB enquiry" in the subject line)

At Dartford and Gravesham NHS Trust we have an information and advice service for patients, their relatives, carers and visitors. This service is provided by the Patient Liaison Officer which is available office hours, Monday to Friday.

Darent Valley Hospital

Telephone: 01322 428382 
Email: dgn-tr.PALS@nhs.net

Queen Mary's Hospital

Telephone: 020 8308 5449
Email: qmh-pals@oxleas.nhs.uk

If you require further information on  Patient Initiated Requests to Move Provider (PIDMAS), please see our dedicated PIDMAS webpage.

If you are wishing to receive your care/treatment at our Trust, we are unable to confirm any details until the transfer is completed. Please discuss this with your current provider (Trust).