Service Overview
Our Adult Audiology service provides assessments and rehabilitation for hearing difficulties, tinnitus, and balance issues. We are based at Medway Maritime Hospital but also offer appointments at Gravesend Community Hospital and Sittingbourne Memorial Hospital.
For fittings and repairs, we run limited clinics at Darent Valley Hospital (appointment only).
We have a zero tolerance to abuse policy.
What to Expect
- Appointments: All referrals must be sent to Medway Maritime Hospital by email or post.
- Diagnostic Assessments: Available at Medway Maritime Hospital and other sites (excluding Darent Valley Hospital) upon referral from ENT.
- Rehabilitation: We provide and maintain:
- Digital behind the ear hearing aids
- Contralateral Routing of Signal (CROS / BiCROS) hearing aids
- Noise Generators
These devices are free, however, there is a charge for aids/devices that are lost or damaged due to negligence/neglect.
- Repairs and maintenance are available by appointment please contact us on met-tr.audiologymedway@nhs.net or 01634 825041 to arrange an appointment (not for mobile phone or app issues).
We DO NOT offer walk-in appointments
- Hearing Aid Drop Off Service: If your hearing aid is not working, you can drop it off at Gravesend Community Hospital, between 8am and 8pm, Monday to Friday (drop off box located on Level 1 in the Outpatients waiting room, next to the reception desk - collections are only possible on a Wednesday).
Place it in an envelope marked 'Medway Audiology' with your name, contact details, and a description of the issue. You will be contacted when it is ready for collection.
This service is also available at:
- The Volunteers Desk situated in the main entrance of Medway Maritime Hospital between 9am and 3pm, Monday to Friday (to be collected from the Audiology reception)
- Medway Audiology reception between 9am and 5pm, Monday to Friday
- Sittingbourne Memorial Hospital main reception, between 8am and 8pm Monday to Friday
- Batteries & Tubing: Batteries are available for collection from multiple health centres, including Medway Hospital (Mon-Fri, 9am-5pm). To receive tubes by post, send a stamped addressed envelope to, Audiology Department, Medway Maritime Hospital, Windmill Road, Gillingham, ME7 5NY.
Further Information
Please note – repair appointments are for repair or maintenance of hearing aids, not for issues with mobile phone connectivity or the signia app.
If you are having phone connectivity or app issues please check your mobile phone is compatible via the link below. You can also try reinstalling the app and re-pairing the hearing aids. See links below for guidance:
Charities and support services for hearing loss and tinnitus, including:
Emergency contact info:
If you think you have a genuine life-threatening emergency, visit the Accident & Emergency (also known as Emergency Department or casualty.) Alternatively, call 999.
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