We would like to sincerely apologise to our patients, visitors and staff for the ongoing water supply issues affecting the west block of Darent Valley Hospital since Tuesday 28 April. We recognise the disruption and inconvenience this is causing, and we are grateful for the patience and understanding shown by everyone affected while we work to resolve the issue safely.
When an issue occurred with the hospital’s water supply that could compromise water quality, the west block water supply was immediately isolated and repairs were undertaken. While the repair work has now been completed, the water supply cannot return to normal use until all required safety assurance processes have been completed and the supply has been confirmed as safe.
The affected system is currently undergoing flushing of pipework and detailed laboratory testing to ensure the water is safe for drinking and washing. We are working closely with the specialist partners responsible for the hospital’s infrastructure to complete this process as quickly as possible; however, this safety assurance process takes time and must be fully concluded before restrictions can be lifted.
Results from this testing are not expected until the end of this week (9 May) at the earliest. Until then, some areas of the hospital will continue to have restrictions on tap water use. These areas are clearly signposted. Toilets remain fully operational, and alternative arrangements are in place to provide safe drinking water and independent handwashing facilities where needed.
In the remainder of the hospital - including surgical services, intensive care, radiology, most outpatient areas, the main entrance, and catering and cleaning services - the water supply is safe, unaffected and available for normal use.
The hospital remains open and fully operational. The situation continues to be managed through the Trust’s incident response arrangements, with ongoing review to ensure patient care can continue safely.
Advice for patients, visitors and staff:
- Do not drink tap water in affected areas
- Use bottled water and designated handwashing facilities provided
- Toilets remain safe to use across the whole hospital
- Follow all guidance from staff on safe facilities to use
- Speak to a member of staff if you are unsure which facilities to use
We understand the frustration and inconvenience this is causing. Please be assured that we are treating this with the utmost seriousness and will return the affected areas to normal use once all required assurance checks have been completed and the water supply is confirmed as safe.