Dartford and Gravesham NHS Trust (“the Trust”, “we”, “us”) is committed to protecting your privacy when you use our public website. This policy explains what information we collect, how it is used, and your rights under UK data protection law.
This policy applies only to this website. If you follow a link to another organisation’s website, their privacy policy will apply.
How this page is organised
To make this page easier to read, the information is grouped under headings in expandable sections below. Each section contains specific details about how we use information and cookies on this website.
If you are using assistive technology and have difficulty accessing the expandable content, you can still navigate through the page using headings, or contact us using the details provided if you need this information in an alternative format.
We collect only the minimum information needed to operate and improve the website.
Information you provide to us
You may provide personal information when you:
- complete an online form
- contact us using email links on the site
- provide feedback through the website
This information may include your name, email address, and any other information you choose to provide in your message.
Information collected automatically
When you visit the website, we automatically collect limited technical information, including:
- IP address (used temporarily for security purposes)
- date and time of access
- pages visited and general navigation data
- browser and device type
This information helps us operate, secure and maintain the website.
We use cookies to make this website work and, if you choose to allow them, to help us understand how the website is used and to support the display of embedded third-party content.
More detailed information about how cookies are used on this site is provided further down this page.
Information collected through the website is used to:
- respond to enquiries or feedback
- operate and secure the website
- understand how visitors use the site, where additional cookies are accepted
- display embedded third-party content, where additional cookies are accepted
We do not use website data for marketing purposes.
We process information collected through the website under the following legal bases:
- Public task – providing information and responding to enquiries
- Legitimate interests – operating, securing and maintaining the website
- Consent – where you choose to accept additional cookies
You can withdraw consent for additional cookies at any time by clicking “Cookie options” in the bottom left corner or by clearing cookies in your browser and revisiting the website.
We may share limited information with:
- organisations that host, support or maintain the website
- analytics services, where you accept additional cookies
- third-party content providers where content is embedded on the site and you accept additional cookies
To the best of our knowledge, Google Analytics 4 is the only analytics service currently used on this website.
We do not sell personal data or share it for advertising purposes.
- Online form submissions: Form submissions are currently stored within the website CMS database and are also sent by email to the relevant mailbox. An automated process to delete form submissions after 12 months is currently being implemented and should be in place by the end of May. Form submissions older than 12 months will be deleted retrospectively.
- Website logs: Technical logs are managed automatically by the website hosting provider and retained for a short period for security and operational purposes.
- Analytics data: Analytics data is retained in line with our Google Analytics 4 settings (currently up to 2 months for event data and up to 14 months for user data).
- Cookies: Cookie retention periods are set within the cookies themselves (see below).
We keep information only for as long as necessary.
You have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of data in certain circumstances
- object to or restrict processing
- withdraw consent for additional cookies
- Complain to the Information Commissioner’s Officer (ICO)
To exercise your rights, contact:
dgn-tr.dataprotectionofficer@nhs.net
or write to
Information Governance Team
c/o Health Records
Level 1
Darent Valley Hospital
Darenth Wood Rd
Dartford
DA2 8DA
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
This website includes links to external websites and may include embedded content such as:
- YouTube videos
- Google Maps
- social media content
We are not responsible for the privacy practices of external websites or third-party service providers. Their own privacy policies apply.
We may update this policy from time to time to reflect changes in legislation or how the website operates. The date at the bottom of this page indicates when the policy was last updated.
What cookies are
Cookies are small text files placed on your device when you visit a website. They help a website function correctly and, where permitted, provide information about how the website is used.
Types of cookies used on this website
Necessary cookies
We use some cookies that are necessary to making this website work. These cookies enable basic functions such as page navigation and security and are always active.
Additional cookies
We also use additional cookies, which you can choose to accept or reject. These additional cookies may include cookies used to:
- record website analytics
- support the display of third-party content
If you do not accept additional cookies, some third-party content may not load.
Third-party content
Some pages include embedded content provided by third parties, such as videos, maps or social media posts. These services may place cookies on your device if you accept additional cookies.
We are not responsible for how third-party providers use cookies. Their own privacy policies apply.
Managing your cookie choices
When you first visit the website, you can choose to:
- accept additional cookies
- deny additional cookies
Selecting “Learn more about our cookies” in the cookie banner takes you to this page.
You can review or change your cookie choices at any time by selecting “Cookie Options” in the bottom-left corner of the website, which will display the cookie notice again.
More information
For more information about cookies and how they are used, visit: https://ico.org.uk/for-the-public/online/cookies/