What is Patients Know Best (PKB)

We are pleased to offer our patients an online service that gives you secure access to your health record. It’s designed to improve your patient experience and access to NHS services and information. It’s a bit like online banking, but instead, you can use it to manage your health. 

All your data is stored securely. Simply log in to view your healthcare information or use it to understand and monitor your condition. 

This service is free to our patients and is offered using an NHS accredited system called Patients Know Best (PKB). It’s part of our promise and ongoing commitment to give you more choice and control over your care. 

From the start, patients will be able to access appointment letters, see appointment details and access online information and resources about their care.

As the system is developed there will eventually be access to clinic letters, test results, care plans, information about allergies, medication lists, discharge summaries, and other health information. In the future, the PKB system will enable people with long-term conditions to play an active role in their own healthcare, such as sending their own glucose, weight or heart readings to their health teams, and preventing unnecessary visits to hospital.

How do I get started?

If you’ve just registered your account, you should check your personal details to make sure they’re correct, including contact details. If you find any of your details are out of date please contact us to update them on our hospital system. You can also start to integrate personal devices you have, like a Fitbit, so that your health and wellbeing data is synced with your account.

What does PKB do?

View your medical information:

  • outpatient appointments 

  • medical correspondence 

  • test results

  • care plans 

  • hospital discharge information.

Record important medical information: 

  • allergies

  • medications you are taking

  • diagnosis information 

  • data from wearable devices (e.g. glucometers or Fitbits)

  • other important paper documentation.

Share and control access to your health record:

  • share with a carer, family member, or other health and care professionals involved in your care, e.g. your GP, pharmacist, at-home care provider, or a paramedic during an emergency; 

  • get access whether you are at home, in another part of the country, or even abroad; 

  • monitor who has access and control what parts of your records they can see; and

  • consent to share information for research of your choice. 

Sharing your medical information, including details of your diagnosis, allergies or the medication you are taking, can be critical for many patients, particularly if you have a long-term condition or any specific care needs.

Manage your health, treatment and communications:

  • monitor and track symptoms
  • keep a health journal 
  • exchange messages with your healthcare team
  • access resources tailored for you by your healthcare team.

How can I register?

You can register for your PKB record by clicking the Register button HERE.

If you have a NHS login you can click on the Register using NHS login button.

If you have been invited to register via a letter with an access code you can click on the "I have received registration codes button. It takes no more than 2 mintues to register. to complete your registration. It takes no more than 2 minutes to register.  

If you would like to register but haven’t got a NHS login or haven't yet been invited to register but are interested in doing so please register your interest via email: dgn-tr.pkbinfo@nhs.net. You will be required to verify your identity, after which you’ll be able to register your account.

Log In

To log in to your record click HERE.

Queries

If you have a query in relation to an appointment  please contact via email:

If your enquiry is related to your Health Record,  Registration, Password or any other general enquiry please contact:  dgn-tr.pkbinfo@nhs.net

To find out more about this service or to understand how your data is protected, click here to be redirected to the PKB website. 

You may find your question answered in the frequently-asked questions HERE.