What is Patients Know Best?

We are pleased to offer our patients a new online service that gives you secure access to your health record. It’s designed to improve your patient experience and access to NHS services and information. It’s a bit like online banking, but instead, you can use it to manage your health. 

All your data is stored securely. Simply log in to view your healthcare information or use it to understand and monitor your condition. 

This service is free to our patients and is offered using an NHS accredited system called Patients Know Best (PKB). It’s part of our promise and ongoing commitment to give you more choice and control over your care. 

From that start, patients will able to access appointment letters, see appointment details and access online information and resources about their care.

As the system is developed there will eventually be access to clinic letters, test results, care plans, information about allergies, medication lists, discharge summaries, and other health information. In the future, the PKB system will enable people with long-term conditions to play an active role in their own healthcare, such as sending their own glucose, weight or heart readings to their health teams, and preventing unnecessary visits to hospital.”

How do I get started?
pkb 5.jpg

We're inviting patients to register via letter or text message in November and December 2020. This service has just launched and we’re working behind the scenes to add more information to the records.

If you’ve just registered your account, you should update your personal details to make sure they’re correct, including contact details. You can also start to integrate personal  devices you have, like a Fitbit or apple iPhone, so that your health and wellbeing data is synced with your account.

In the coming weeks there will be information and updates about hospital services in response to the COVID-19 outbreak, so check back regularly. If you ‘ve registered your account, log in at https://my.patientsknowbest.com/

What does PKB do?

View your medical information:

  • outpatient appointments 

  • medical correspondence 

  • test results

  • care plans 

  • hospital discharge information.

Record important medical information: image.png

  • allergies

  • medications you are taking

  • diagnosis information 

  • data from wearable devices (e.g. glucometers or Fitbits)

  • other important paper documentation.

Share and control access to your health record:

  • share with a carer, family member, or other health and care professionals involved in your care, e.g. your GP, pharmacist, at-home care provider, or a paramedic during an emergency; 

  • get access whether you are at home, in another part of the country, or even abroad; 

  • monitor who has access and control what parts of your records they can see; and

  • consent to share information for research of your choice. 

pkb 4.jpg

Sharing your medical information, including details of your diagnosis, allergies or the medication you are taking, can be critical for many patients, particularly if you have a long-term condition or any specific care needs.

 

Manage your health, treatment and communications:

pkb 3.jpg

  • monitor and track symptoms
  • keep a health journal 
  • exchange messages with your healthcare team
  • access resources tailored for you by your healthcare team.

 

How can I register?

If you received a letter or SMS with access codes in November or December, click here to complete your registration. It takes no more than 2 minutes to register. If you need support, please watch this short video, or email help@patientsknowbest.com.

Enquiries

To find out more about this service or to understand how your data is protected, click here to be redirected to the PKB website. 

Any enquiries about PKB should be directed to the Trust’s Patient Advice and Liaison Service

You may find your question answered in the frequently-asked questions section below: