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Patient Transport Service
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Patient transport

Non-emergency patient transport to our sites is provided by G4S.

The non-emergency patient transport service is for people whose health  means they cannot get to or from their NHS appointment in any other way.

You can find out if you’re eligible for patient transport or book an appointment by calling the freephone G4S bookings line on 0800 096 0211, 24 hours a day.

You can find out more about the service, including the standard of care you can expect, at www.km-pts.co.uk.

Patients (or carers, such as a family member) who phone the bookings line will be taken through a simple, confidential assessment process to check eligibility.

G4S staff have details of alternative services for patients who are not eligible, including volunteer driver schemes.

The eligibility criteria are set nationally and have not changed. However, a considerable amount of work has been done in Kent and Medway to ensure that the criteria are applied in a completely fair and consistent way.


Complaints or compliments about the new service should be directed to 0800 096 0211, km.pts1@nhs.net, or, by post, Kent and Medway PTS Contract, Swift House, 18 Hoffmanns Way, Chelmsford, Essex, CM1 1GU. Feedback can also be given online at www.km-pts.co.uk.

Voluntary Car Scheme

North West Kent Volunteer Centre driving scheme for people needing to travel to medical appointments or who may wish to visit someone in hospital. Telephone: Volunteer Drivers on 01322 294600. The service is for any anyone over the age of 65 or for disabled people who are younger and mainly for medical appointments or visiting someone in hospital.


The charges are as follows:

  • Annual Registration Fee of £15.00 per single client 
  • £4 administration fee plus 45p a mile paid directly to the driver.




Description of Service

Contact details

Swanley District Volunteer Centre

Dartford and Sevenoaks district

Volunteer Car service for the disabled or elderly (over 65’s)

£2 admin fee plus 45p a mile

01322 669292

Kent Car Share (KCC)

Dartford, Gravesham, Swale, Sevenoaks, Tonbridge & Malling, Tunbridge Wells, Maidstone, Ashford, Canterbury, Thanet, Dover, Shepway

Car share scheme


Age Concern


9-4pm Monday to Friday


Rural Age Concern- Darent Valley

Dartford, sevenoaks

(Day centre clients only)

9-4pm Monday to Friday

40p a mile

01322 666448

Age Concern - Swanscombe & Greenhithe


(Day centre clients only)

9-4pm Monday to Friday

£1.10 for return

Minibus services

01322 385135

North West kent Dial a ride Service

Sevenoaks, Gravesham, Dartford

Mini-bus, Dial a ride


£1.50 to 2.70 for dial a ride

Mini bus hire - £20 per ½ day, £35 a day, £65 weekend hire

01622 605349 (membership)

0845 600 6501 (bookings)

Whitstable Volunteer Car Scheme


East Kent

£10 per year  membership fee (£15 for a couple)

£2 administration charge + 45p per mile (minimum charge £6.50

01227 772248


British Red Cross

Dartford, Gravesham, Swale, Sevenoaks, Tonbridge & Malling, Tunbridge Wells, Maidstone, Ashford, Canterbury, Thanet, Dover, Shepway, Medway

50p a mile from drivers home, 10-4pm Monday to Friday


(three days notice or more ideally)

01634 821530

01634 402819 (West Kent Area)

01233 636398 (East kent area)

0800 028 0831 (All areas)

North West Kent Volunteer Centre

Dartford and Sevenoaks

The admin fee from £2.00 to £4.00 and registration fee from £15.00 to £18.00.

01322 294600

Ashford Volunteer car Service (VCS)


£2 admin fee and 40p per mile


Dover and Deal VCS

Sandwich to Alkam (Wingham, Aylesham,Dover and Deal)

£2 admin fee and 45p per mile. Min charge £5


Edenbridge VCS

See left


01732 865353

Gillingham VCS

See left

No age restrictions (priority given to over 55 or registered disabled)

£1.50 admin fee plus 45p per mile.


01634 264654

Gravesham  VCS

See left

£2 admin fee plus 45p a mile

01474 322729

Gravesend VCB


£7.50 an hour plus 45p per mile

01474 567131

01474 564898

Herne Bay VCS

Canterbury and herne Bay

£10 annual fee, £3 admin fee and 50p a mile

01227 366434

Maidstone VCS

See left

Over 60s, registered disabled or on benefits. Temporarily disabled also considered.

£6 admin fee plus 45p per mile

01622 756662

Malling VCS

See left

£12 annual fee. 65p per mile and minimum £5.

01732 843346

Hands Medway/ Rochester VCS

See left

£2 admin fee plus 40p per mile.

3 days notice

Patients must be over 73 or registered disabled


Sevenoaks VCS

See left

£15 annual fee. 444p per mile, min charge £4

01732 458931

01732 454785

01732 469000

Swale VCS

See left

£25 joining fee (£35 for couples). This fee is for life.

No age restrictions (priority given to elderly or registered disabled)


45p per mile (min £4.50)

01795 426647



£7.50 annual fee, 45p per mile (min charge £3.15)

01303 253339

Thanet VCS

See left

£10 annual fee, 45p per mile. Min charge £3

01843 590935

01843 590936

Tonbridge VCS

See left


01732 357978

Tunbridge Wells VCS

Accept bookings anywhere in kent

60p per mile and £3 per hour waiting charge

01892 540131

01892 511627


Whitstable VCS

Whitstable/Seasalter/Chestfield/Swalecliffe/parts of Blean

£5 annual fee, £1 admin fee 45p per mile (Min charge 5.50 inc admin)

01227 264743

01227 772248

CNC Taxi

Wheelchair access vehicles


01634 301020

Mobility and Transport

The following factsheet provides information on how to get out and about, and the organisations that can provide transport for those who find public transport difficult to use.  

Blue Badge Scheme

Inspire Community Trust, The Blue Badge Scheme Office, 20 Whitehall Lane, Slade Green, Erith, Kent, DA8 2DH

T:  020 3045 5329 

E: info@inspirecommunitytrust.org.uk


A Blue Badge allows people who have difficulties walking any distance, because of a medical condition, to park in disabled parking bays and on the highway where restrictions are in place.  The badge is given to the person eligible, not the car, so that people who do not own their own vehicle can still apply for this dispensation. 

Freedom Pass

In the first instance contact: 

Care Central, Howbury Centre, Slade Green Road, Erith, Kent DA8 2HX

Tel 01322 356363        

                                                                                                                                                                          The Freedom Pass allows free travel for older and disabled people at certain time of the day on London Transport buses, trains, underground and Dockland Light Railway. Care Central will handle your initial enquiry, after this your application will be handled by Inspire Community Trust. 

Rail Travel

For details contact: National Rail Enquiries on: 08457 48 49 50 or enquire at your local train station 

Southeastern Assisted Travel Line 

T: 0800 783 4525

Textphone:  0800 783 4548

For journeys outside London, National Rail offer a Senior Railcard which is available to anyone aged 60 and over and offers a discount of 1/3 of most rail journeys.  If you are disabled, you can apply for a Disabled Persons Rail Card (valid for one year).  Details are available from all railway stations.  Concessions are available on rail fares if you travel in a wheelchair or have a Freedom Pass.  The Southeastern Assisted Travel Line will allow you to book assistance with wheelchairs prior to your rail journey.  It is advisable to book 24 hours in advance. 

Age UK Bexley 

Manor House, Grassington Road, Sidcup, Kent DA14 6BY

T:  020 8300 0883

Age Concern has a minibus for hire that will carry 10 people or 8 people and 2 wheelchairs.  You will need to supply your own driver and escort for the minibus. 

Bexley Accessible Transport Scheme

Bexley Accessible Transport, 42 Pier Road, Erith, Kent DA8 1TA

T:  01322 311333

E:  enquiries@bexleyct.co.uk


BATS operate a volunteer driving pool for “one-off” journeys; however you must fill in a “Car Pool Membership” form before using the service and pay a membership fee.  Clients pay a mileage charge per mile from the driver’s home and return, to cover expenses.  The drivers are willing to drive outside the borough but cannot be used for outpatient appointments. Journeys are booked on a “first come, first served basis”.  

London Taxicard Scheme 

Taxicard, London Councils, 59½ Southwark Street, London SE1 0AL

T:  020 7934 9791

The Taxicard scheme enables people with mobility impairment, who cannot travel by public transport, to use black cabs at reduced rates.  To meet eligibility criteria you must be unable or virtually unable to use buses or trains because of blindness or any permanent or long-term disability or an injury that seriously impairs your ability to walk. 

London Dial-a-Ride

Dial-a-Ride, Unit 2 Lagoon Road, St Mary Cray, Orpington, Kent BR5 3QX

T:   0343 222 7777

E:   DAR@tfl.gov.uk

Dial-a-Ride is a transport service for people who cannot use public transport because of a disability.  To make use of the service you must first register.  You are automatically eligible for membership of Dial-a-Ride if you are:

  •  A current member of Taxicard Scheme
  • In receipt of Higher Rate mobility component of Disability Living Allowance
  • Registered blind
  • In receipt of Higher Rate Attendance Allowance
  • In receipt of a War Pension Mobility Supplement