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Advice and Support
Advice and Support

Advice and support

Attending hospital can be a stressful experience for both parents and children, particularly for families travelling long distances. However, advice and support is available.

Who can you ask for advice and information?

Bereavement Services

Bereavement services provides support and assistance to bereaved relatives and carers to help them through the necessary procedures following the death of a patient at the hospital. Contact our Patient Services on 01322 428165 or 01322 428168.

Communication Requirement

If you have communication needs relating to a disability, impairment or sensory loss and require information in a way that you understand please contact PALS (details below).

Compliments / Complaints / Claims

For details please visit the compliments/complaints web page.

Patient Liaison Service (PALS)

At Dartford and Gravesham NHS Trust we have an information and advice service for patients, their relatives, carers and visitors. This service is provided by the Patient Liaison Officer available 9.00am - 5.00pm Monday - Friday.  Alternatively telephone 01322 428382 or email dgn-tr.PALS@nhs.net.

Patient information leaflets

The Trust has produced a number of patient information leaflets to help you as a patient or carer know more about a wide variety of procedures.