Due to government advice surrounding Coronavirus and social distancing, regrettably we are no longer able to provide a walk in PALS service.

We still want to help you with you queries or concerns.  Please contact the PALS team on 01322 428382 or email us at dgn-tr.PALS@nhs.net and we will help you as quickly as possible.

We apologise for any inconvenience and thank you for your cooperation.


The Patient Advice and Liaison Service (PALS) is a confidential service for people who would like information, help or who wish to comment about any aspect of the services provided at the hospital. The PALS officer provides the opportunity for you to raise in confidence any issues and comments that you have about the care and service you receive from staff. PALS help the hospital to improve its services for patients.

PALS offers support, information and help to patients, their families and visitors. They can help you to sort out your issues by speaking on your behalf to anyone involved in your care, or the care of your relative or friend.

PALS will not speak to anyone about your concerns unless they have your permission to do so.

The service offered by PALS is informal, impartial and confidential.