Whether you are happy or unhappy with the care and treatment that you have received, please get in touch and let us know your views. Receiving compliments and complaints is important to ensuring good quality healthcare - helping us to find out more about what we’re getting right and what we can improve.
We are very pleased to receive your compliments as they highlight areas of good practice and acknowledges our hard work of our staff. To send us feedback please complete our online feedback form.
We try our best to get things right, but sometimes things happen. When they do, it is vitally important to put things right as soon as possible, and to ensure that the same mistakes do not happen again.
If you have a concern about your care or treatment, or about any of our services, please:
- Talk to the member of staff who is with you at the time; they will be as helpful as possible and may be able to resolve your concerns straight away
- You may prefer to speak to our PALS officer who is here to offer advice and support to patients and their relatives with any day to day problems, address any concerns you have about your visit to the hospital or advise you on who to contact for help on a variety of issues. It's located in the Main Foyer (Level 2). You can also dial 01322 428382 or email: dgn-tr.PALS@nhs.net
Get in touch
Contact the Patient Advice and Liaison Service (PALS) for immediate help, advice and support.
Telephone: 01322 428382
Contact the Complaints Department to make a formal complaint.
Please write to: Complaints Department, Dartford and Gravesham NHS Trust, Darent Valley Hospital, Darenth Wood Road, Dartford, Kent, DA2 8DA
Telephone: 01322 428436
Leaflet: How to make a complaint