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Our values: Care with compassion, Respect and dignity, Striving to excel, Professional standards, Working together
Friends and Family Test (FFT)
Friends and Family Test

Friends and Family Test (FFT)

Would you recommend this service to friends and family? 

We want your feedback: The NHS Friends and Family Test (FFT) is an important opportunity for you to provide us with feedback on the care and treatment you have received at our hospital. All patients are asked whether they would recommend our hospital to their friends and family if they needed similar care or treatment. Whether it is good or bad feedback - we want to know. So if you are a patient of ours please do take the time to complete an FFT form. These are available in paper form from the ward / department when you visit or you can click on the link below to complete one online. 

Over the years we have seen a steady increase in the responses we have received. Jo Wilton, Patient Experience Co-ordinator, collates and reports on the information collected from over 65 areas. The feedback is extremely positive in the main but negative responses are equally as valuable as they help us to improve services in the highlighted areas.

At Dartford and Gravesham NHS Trust we are committed to providing high quality care and we value your feedback.
If you have attended and discharged on the same day in A&E or the walk in centre at DVH please note you should have been asked to complete ‘The Friends and Family Test’ survey form. If you did not complete the form please do so using the forms below: 

For more information on this then please contact: Jo Wilton, Patient Experience Co-ordinator, Dartford and Gravesham NHS Trust. Tel: 01322 428100 Ext 4891. Email: Jo.Wilton@nhs.net

Does this replace the NHS complaints procedure or other forms of feedback?

No, this will not replace our current complaints procedure or other forms of feedback.  

Where can I find out more about this survey?