24 Hour Mental Health Crisis Text Service

A new 24-hour service for anyone of any age in Kent and Medway in need of mental health crisis support was launched on 1st April 2020.

Support is now available simply by texting the word “Kent” or the word “Medway” to 85258.

This is a 24/7 confidential service and is free for most mobile phone networks. It is designed to be as easy to access as possible with no app or data required, no registration process and no fee.

Every conversation is with a human being and there are three levels of risk management and quality assurance operating across the service.

For further information please visit the Kent County Council website.

The service is provided by the national charity Shout. You can read more about how the service is provided by visiting their website.


Audiology

All appointments until further notice are cancelled.

You must not attend any hospitals hoping to be seen. If you have an appointment booked we will be sending out further information in the post to you.

Battery Information

Do not attend your GP Surgery or any other Health Centre for Batteries. Send a stamped self-addressed envelope to the Audiology Department at Medway Maritime Hospital. Batteries can also be purchased online or at any Supermarket.

In the meantime we are available by phone and email to discuss any queries you have. 

Telephone: 01634 825041 or e-mail met-tr.audiologymedway@nhs.net


Blood test

As we continue with or plans to manage the current COVID-19 pandemic, all blood tests for patients 12 years and over will take place at Gravesend Community Hospital (GCH), Bath Street, Gravesend DA11 ODG until further notice.  

The opening hours at GCH are Monday to Friday (9am to 2pm) - no appointment necessary, people are seen on a first come, first served basis.  Please do not go to Darent Valley Hospital to have your blood taken.


Cancer Patients

We recognise that this is a difficult and uncertain time for everyone but particularly for patients with a cancer diagnosis and those around them. 

The Cancer Team want to ensure our patients are as well informed as possible to help alleviate some of the anxiety you may be feeling at this time.  Whilst we will endeavour to deal with all individual enquiries as quickly as possible, we hope answers to the most frequently asked questions will prove helpful. To view the FAQ, please click HERE.


Children's Guide to Coronavirus

You can use this guidance on how to explain Coronavirus to children. Download it HERE.


Compassionate Care Team and Family Supportive Care Team

Dartford and Gravesham NHS Trust is keen to support and enable our patients with their families and carers to stay in touch at this challenging time. In response, the Trust has created two new services which will support and enable patients and families to stay connected with each other as a result of limited hospital visitors.  Read more HERE.


Council Services - support and advice

Some useful contact and community resources


Donating

We have currently suspended donations.

If you would like donate anything to the hospital we will greatly accepting donations. Please email dgn-tr.wellbeing@nhs.net.  Thank you for thinking of us.

Please place donate in a plastic bag that is labelled with the date and your name and address so we can thank you for it! (don't worry if items don't fit into a bag though!)

They can be dropped off in the hospital reception (handed to the security guard) or posted to:

Wellbeing Team
Trust HQ, Level 4
Darent Valley Hospital, Darenth Wood Road
Dartford, DA2 8DA

Please contact dgn-tr.wellbeing@nhs.net to arrange for your handover

Collection: 

If you are unable to drop off your made up garments, please email dgn-tr.wellbeing@nhs.net to arrange collection.


Important information about the coronavirus (COVID-19)

Information and advice regarding the coronavirus can be found on the www.gov.uk website, and via NHS111. If you are concerned that you or a family member may have symptoms following recent travel, please contact NHS111.

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/.

Click here to read the Children's Commissioner 'Children’s guide to coronavirus'.


Maternity appointments

In light of the current health advice, the Maternity Department have put in several measures including cancelling all forthcoming Parent Education classes. Read more HERE.


Outpatient appointments

It has been necessary to put a series of emergency measures in place to limit the footfall on hospital sites in response to the COVID-19 outbreak. One of the steps to reduce the number of patients on-site is to limit all non-essential visits to the hospital wherever possible. Read more HERE.


Restaurant - Level 1

The hospital restaurant on Level 1 has been closed to members of the public.


Social distancing

A range of social distancing restrictions are now in operation at Darent Valley Hospital (DVH). To stop the spread of Coronavirus, for your protection and the safety of others, please follow the social distancing signs in the hospital. They are there to keep everybody as safe as possible at all times.

If you need to come to the A&E (ED) Department please come alone if possible. Seating and space safety restrictions mean that the majority of seats are out of use to maintain the 2 metre distance at all times.

The Social Distancing precautions currently include:

  • A one way system in hospital corridors and stairwells
  • Passenger limits in the lifts
  • Customer distance restrictions in shops
  • Seating restrictions in all areas
  • Perspex safety screens

Your co-operation in keeping each other safer is greatly appreciated.


Surgery

We would like to thank everyone who have supported us during the COVID-19. To help the hospital cope during the pandemic some surgical services were stopped but we have been working hard to plan and prepare for them to restart. This means that we will start contacting patients on the waiting lists, especially urgent cases about their delayed operations to arrange a date for surgery.

Please do bear with us so we can safely restart surgery by returning to a new normal. Patients, currently awaiting surgery who have a mobile telephone number registered with us, will soon be receiving this message regarding their forthcoming surgery.

Thank you for your patience during this challenging COVID-19 period. You remain on the waiting list for your surgery. We are working hard to return to normal and are commencing a staggered restart for surgical operations. We will contact you when we have a date for your planned surgery so please bear with us.”

However for patients who have already been given a date for their surgery, we are continuing as planned, you do not need to contact us.

COVID-19 Testing

If you are coming to the Trust for an elective procedure, you will be contacted by our team to arrange a COVID-19 test at the hospital around 72 hours before your admission date.  If you are contacted, the test must be completed before you can be admitted to hospital.


Self isolating

If you are self isolating and have a hospital appointment booked during your isolation please do not visit the hospital. Simply contact us to cancel your appointment and will rearrange one for you.

Updated information on self isolation advice from Public Health England can be found HERE.


Telephoning

If one of your relatives is currently an inpatient, we would like to kindly remind you that we are taking one point of contact and we ask for them to contact the ward directly - limited to once a day. We will still maintain patients' confidentiality and information will be limited. If they're able, we encourage you to contact the patients directly. The ward will contact you if your relative's condition changes, as usual.


Visiting

We are taking all the necessary steps to protect our patients and staff in preventing the spread of COVID-19. We are therefore suspending ALL non-essential visiting to our wards and departments until further notice. More details HERE.


Volunteering

If you would like to volunteer please visit https://www.goodsamapp.org/NHS to apply.